“Had a death in the family and didn't arrive until 6am and they would not adjust my rate. Wanted me to pay $--- for both nights plus parking for both nights 100 and a 200 hold for incidentals do $--- for one night. The clerk was very rude he had no Also treated my rudely and so I left after being treated that way after driving 5 hours in the middle of night after my nephew passed away!”

“I would give the hotel 4 stars, but I think the restaurant, Flint, hurt them considerably. Weeks before our reservation for our 10 year wedding anniversary, I paid to have champagne and chocolate covered strawberries delivered to the room before we arrived. We arrived and nothing was delivered. I called downstairs and they were "rushed" up to our room 45 minutes later. During that time we showered in our suite which was advertised in the photos with having a big dual shower head shower set up. It was a single non adjustable head, which whatever just sucked. The next morning we ordered breakfast, I ordered the Flint breakfast, two sunny side up eggs, breakfast potatoes, toast and coffee. The eggs and toast were both room temperature and I received no potatoes. Later that morning I talked to the front desk and found our breakfast charges showing on my credit card. They are meant to be included. They were not, so we were being charged twice for the cold breakfast. I think this might have been fixed, but I will be watching the charges to be sure. The next morning I ordered the Flint biscuits and gravy with scrambled eggs, biscuits and gravy and potatoes. I received the potatoes this time, but again cold. My scrambled eggs this time were also cold and clearly steam in a bag eggs with no seasoning. The biscuits hade minimal cold gravy dripped on them. The biscuits were also hard due to being cold. I think that is everything. Just be aware.”