“One of the worst property/facilities as well as customer service hotels we have experienced. There was no air conditioning in the lobby/breakfast/meeting area and we heard from staff that had been for almost a year! The swimming pool had no water but the door was unlocked and there was no indication until you went in there! Some rooms we were given appeared not clean, with missing and/or broken clocks/items. Coffee was empty or cold some of the time, garbage overflowing, and wet floors with no signage. But for us the worst part was we had 8 rooms reserved for a wedding party, and when we asked the day before if it would be possible to check in a couple hours early the front desk said we'll make a note and try. Then that morning housekeeping also said they would try, to check back at 1, which we saw they were finished then. So we did check back with the front desk, and who appeared to be the manager replied check in is at 3, no exceptions. We just needed 2 rooms a little ahead for our out of town guests to change clothes before coming to the wedding venue at 3. Hampton Inn's website says "We go the extra mile to deliver the exceptional stay you deserve with 100% Hampton guarantee." This was certainly not the case for us there and then, which was very disappointing and disturbing as long time Hilton Honors members. Now several days later after reporting this to Hilton customer service we've found that this manager told them internally I accommodated what I could! This is unbelievable and unacceptable, and I truly hope Hilton will look into this property and manager further. We recommend you avoid this hotel and stay at the Michigan City or Benton Harbor ones in the area instead!”

“Check in was just so so. Lobby felt as if air conditioning not working and lobby doors open. Room condition was not as expected. Bathroom door had what looked like a bullet hole. Next morning no hot water in shower. When checking out mentioned no hot water "Oh yeah they're working on that" asked if they had grab and go sacks "No we are not doing that". Air in lobby still not working. Dinning staff didn't look professional, so decided to breakfast at another place. Certainly not what we expected from Hilton's chain. Will not stay again”