The Westin Resort & Spa, Puerto Vallarta

Audrey C. Wallace

feb 11, 2023

5

We don't usually stay at resorts but wanted a quick trip near an airport. We didn't do the all-inclusive package or dine at the restaurants but the staff is extremely friendly and helpful, our day at the private cabana on the beach was really nice, and our room is awesome. Well worth the price! The spa prices are also extremely reasonable. You can walk to the marina area safely and the rest of Vallarta is a short cab ride away. I'd recommend this to people who enjoy resorts for sure.

Ashley Zamora

ene 09, 2023

5

If you are reading these reviews don’t be impacted by what they have to say. If you are reading reviews about people being “disappointed” it’s probably because they complain about everything and expect 1000% service. This hotel was not only great, but the staff is what makes this place worth it. They are very accommodating, caring, and will put your needs first. This hotel was very secure and the staff really knows how to make this feel like a true “vacation spot”. I 1000% recommend this spot because of how amazing it is. Some pros: you are close by to so much, food is good, great pools, awesome beach and with great reliable vendors, and very kind people overall. PS… if you’re gonna complain about the construction that is being done , I recommend not coming here. I personally don’t think it’s loud at all and the workers are respectful about space..at the end of the day they are constructing to make this place better.

Andy Lin

ene 06, 2023

3

This is a nice resort! Located near the tail end of the marina block of hotels. I think immediately heading in, you can tell that this is an older building, and it is showing its age. The staff were all very polite. What I didn't like about the resort fee is that some of the benefits are 'per stay' even though you pay the resort fee 'per night'. Kind of cheap if you ask me. The room itself had a nice view, but there is a definite musty smell, especially when the ac kicked on. The fridge in our room was also not working. The balcony area is clearly not cleaned property and you could still see remnants of food or other junk stuck to the furniture. And there's a step onto the balcony, so watch out, especially little kids. Bathroom setup is also a bit weird, the window is one of those folded wooden windows, and it doesn't close fully, so light and sound escape easily. This is a great hotel for bringing little kids though, because of the beach area and the activities. Our son made a friend and they had fun all over the resort for the entire time we were there basically. The beach is also enclosed by some rocks, so the waves are not as big. You could see some people snorkeling there. They also have daily activities for families and kids, including a pinata party, which is the highlight of any kids day. Sadly the food they serve was average at best. The pizza was basically raw, and same with the nachos. Just not very good at all. The burger was okay.

Kayla Kruszka

dic 04, 2022

1

We traveled to the Westin as a couple to attend a family wedding. We were immediately disappointed upon arrival. The concierge incorrectly booked our reservation so we had no room in the wedding block and the wedding block rate was NOT honored. Being an Elite Marriott member this was extremely disappointing compared to the countless other Marriott’s we have stayed over the years. In addition, the noisy construction and maintenance (power washing the pool during peak hours) made it difficult to enjoy the relaxation and catch up with family and friends. Lastly, the morning after the wedding, the fire alarm went off twice during the 5 AM hour and not one employee could provide an explanation. When we checked out we were informed, the fire alarm system was being “tested” at that time. The hotel is a quick 10 minute ride from the airport. That’s about the only thing that was convenient. All in all, I’d recommend booking elsewhere.

Nick Gunderson

oct 12, 2022

5

Amazing staff made this the perfect stay. The amenities, location, food, accommodations were all above expectations. Very close to the marina for a nice walk, which has great food and shops. We took our 4 year old for her birthday, talked with Mario at the concierge desk, he made sure her experience wqs the best. He made sure to set up balloons, decorations, and a Disney themed cake for our arrival. You can tell he loves his job and was happy to help. He offered the suite upgrade at a reasonable price, we were happy to go for the upgrade. Beautiful views everywhere and easy access to the beach. We will be coming back to this beautiful resort.

TheGlobalHighlander

Nice hotel

4

Nice hotel with good breakfast for Platinum members. Close to the airport, a bit further a way from the center of town. Rooms are good. The rates are good and quite affordable at some point in the...

FlyGuyl

Tranquility in a cotton-draped cabana overlooking the Sea of Cortez with great service. This is your destination.

5

It's the service that makes this a 5-star place for me. Easily. I see that others wrote that as well. The service we had here makes me want to become some kind of Westin PV club member, if that...

ameliam86

Amazing ocean view

5

We love the hotel. This is not our first time at the Westin. It is in a beautiful beach with great services and excellent attention from all the staff members. As I am Bonvoy member, we got a room...

Linda G

Fabulous place

5

I stayed for 5 nights starting in Dec2, 2021. From the moment I arrived to the last few steps into the taxi on my departure, I felt cared for and comfortable. The hotel is clean and well kept. The...

b6r1

The Good, the Bad, and the Ugly

4

In the midst of an anniversary stay at the Westin PVR. Having stayed here on several other trips to PVR, we came with reasonable expectations. First stay was an anniversary stay 35 years ago, so it...

michidins

Excellent Getaway

5

The staff at the Westin is so kind and calm. Everything is so very clean and orderly at all times, they must be working like crazy behind the scenes, but the mood is always calm and easygoing. The...

The Westin Resort & Spa, Puerto Vallarta, Puerto Vallarta

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