I would like to compliment Christine on her wonderful customer service. She was so kind during check in and took care of my families needs. Unfortunately, I had to see her deal with unnecessary controversy from a guest. She handled it with extreme professionalism. I would like to compliment her customer service and the positive way she handled a negative situation. She is an example of a great employee. I hope I get to see Christine at my next stay here! William

The hotel is dated and in dire need of an update in the room. For 1-2 nights it’s serviceable, although the bed and pillows are not the best. The real issue is the reception desk. Our check-in was great, the gentleman noted we extended our stay online and made sure to obtain same rooms for two nights. Felt convenient and smooth. If you read the other negative reviews you will see that it is focused around the night time staff. We left our key in our rooms after the pool, we went to the front desk to obtain another key. Only to be berated for not knowing how their system worked. My husband apologized having 2 kids under 3 with us and explained again he didn’t know and was sorry. Christine got very angry at him and said he should know and this was his fault for extending the stay. All he wanted was a key, when I explained to her that it wasn’t helpful to us, she tried to claim in some bizarre way she was helping us take care of our two children? When she hadn’t even looked twice at them. She also claimed she was employee of the month?! a co worker explained she was experiencing some personal issues and we chalked it up to her having a bad day, and I was not going to take this further. What changed my mind was, she went out of her way to cancel all other keys we had a couple of hours after this incident. She threatened our nanny with cancelling her room at 8pm at night when she came back to the hotel. Refused to call another co-worker telling the nanny that no one can help you. English is not her first language so you can imagine her stress. In all - this lady took up hours of txting with a frantic nanny, an afternoon and dinner ruined with us dripping from the pool, and two upset children who didn’t understand why this lady was losing it. We even had to go back downstairs at 9.30pm after dinner because our keys were cancelled into our rooms again. Up until we encountered this lady, we had no issues with our rooms or staff. She clearly was taking some of her issues out on us and frankly it’s not ok in a professional setting no matter what you’re going through. Especially on a family with 2 young kids. I get that everyone has bad days. But this is too much, and completely ruined our stay at this hotel. It took up far too much time for some small administrative issue that we have no control over. I overall felt really upset that she took it out on our completely uninvolved nanny coming home after her day off, and was aggressive and horrible in front of children.

Christine and her front desk staff of Kendall, Barb and Valerie are very friendly and accommodating!! Sometimes, my arrival is after midnight due to travel delays, but I can call them and know that my reservation will be honored. Claudia in the Bistro is always smiling during the morning… friendly staff and a fresh breakfast is a good way to start the day!

This hotel was great overall. It's in a great location with lots of local restaurants nearby. The staff were accommodating and kind. And the rooms were clean. My only complaint is that the website says the pool is heated, but it wasn't even warm. The pool was still on the cold side, but that didn't stop us from having a good time.

I stayed here on 5/18. The staff was great and very polite. This appeared to be an older hotel but the lobby had been updated and was nice and on par with your typical Marriott. The rooms were a little outdated but everything was in working order and no outside noises could be heard. My only complaint was the cleanliness. While over all the room was clean it was apparent that the cleaning staff rushed through and missed some minor things. I found a used q-tip on the baseboard in the bathroom and one of the towels had a stain on it. The towel seemed like it was clean but just had a stain that couldn't be washed out. Overall it this is a decent place to stay the night.

Short Stay here while our home was undergoing some renovations. Smooth & super quick check in by Matthew. Wanted the booking to be charged on my husband's credit card and Matthew allowed me to check...

The rooms are clean,staff friendly HOWEVER they'll charge you $7 for parking even though you're staying there,and in the morning pancakes,just pancakes will cost you $10.50. So even though you pay...

First, staff are first rate. Very friendly and helpful. They have a nice restaurant/bar service in the lobby. Food was quite good, including a nice menu service for Breakfast or Dinner including...

My stay here was absolutely delightful! The hotel was inviting; decorated festively for the holidays, and you were greeted with a smile, eye contact, and a "hello" every time you walked in or out...

I used to think this was a very good hotel but I don't think so any longer Though the hotel says that amenities are limited who would think that a Marriott property would include basic housekeeping...

Third time staying at this hotel. My husband made the mistake of accepting the first floor. All we saw were dandelion,weeds,and broken screens,maintenance came around,we didn’t tell him about...