Fairmont Dubai

Fayez Khouri

Aug 23, 2021

5

My family and I looked forward to breakfast everyday thanks to Christian who was really wonderful. Not only was he efficient and remembered what we wanted to order from the previous day but he was so friendly specially with our boys. He’s an asset to the hotel and we will come back to visit specially to see him!

Natacha Scherpereel

Aug 15, 2021

1

In 5 days we have already encountered several problems. We have found glass in pool, we reported to the pool staff but they did nothing. it was only when we came back 2 hours later and our friend stepped on a piece of glass that they finally made the decision to evacuate the pool to clean it. actually we still have not received compensation for this serious incident. I found my pyjama in a ball in the closet while they were on the bed when I left the room. I have a personal effect that has disappeared!!! I went to tell them, I asked for compensation but it took a lot of struggle to get only one massage offered and I'm still waiting for someone to find me what has disappeared. They offer me a plate of fruit in compensation. I hope for them that they will find hit. It's a shame because except for these points the staff are pleasant and the hotel friendly. I wonder how will be the rest of the stay….

Talha Amir khan

Jun 18, 2021

5

rawan al khudair

Jun 12, 2021

3

Very nice hotel except for one cheap experience with in room dining. The rates are affordable for the great quality. We got a one bedroom suite and unfortunately there was no available two bedroom suite to upgrade but the suite we got still felt luxurious and spacious. The in room dining is excellent and the bedroom and living room spaces are cozy. The bathroom facilities could be improved but they’re not too shabby. However, I was not satisfied with how cheap the in room dining service was. Not only did they make a mistake with an order of Buffalo wings by giving us BBQ wings instead, but they asked for the BBQ wings back to “take a look at it.” If this is a high quality hotel why are they requesting the food back? So they can just throw it or give it to somebody else? It seemed like they thought we were lying and didn’t want to just outright accuse us, but we definitely still got the message. Usually if a hotel makes such a mistake they will fix the problem and on top of that giving us a complementary dessert or something of that sort. They didn’t charge us for the French fries that they also failed to give us when we asked for it the first time, but it still looks very cheap for the hotel to ask for the food they made a mistake with back. I believe they should have handled such a situation in a more professional manner that reflects the high quality “5 star” look and feel that the hotel wants to give off to its guests. Anywho, we had a great and peaceful stay and would choose Fairmont again in the future.

Mohammad Khair Obaidat

May 13, 2021

5

A great place! Nice collection of restaurants, two pools taking into considerations the sun direction (Sunset and Sunrise), the best of it all is the staff, they are amazing, friendly, and helpful! There is a person at the reception called Ahmad! This man is extremely friendly, helpful, and you can feel that from the moment of checking in!

Mohammad Abu Rashed

May 11, 2021

5

Located at the most prestigious, the sheikh Zayed road, Fairmont at the World Trade Center Metro Station is one of the most luxurious 5 star hotels of Dubai. They also have office floors and great restaurants at the ground and first floor. The best Sushi you will find here, the club here is also pretty famous. Very big parking with Valle facility. The interior is great, however the lobby is surprisingly small as a 5 star hotel

Fezzy Bashir

Mar 06, 2020

5

Impressed. Couldn't ask for more!

Abdul Wahid

Aug 12, 2019

5

Mahmoud Halaweh

Apr 10, 2019

5

Yaman Adviser

Jan 02, 2018

5

Good

Lethabo M

Bad customer service

1

so the first time I stayed here, me and my husband went out, came back to the hotel, as we are about to walk in one of the door men, stopped us and asked us if we were staying here. now I noticed...

missyL923

Great accommodation

5

Beautiful rooms, great staff, attention to details and they strive to make you feel welcomed. Restaurant were good with great views of Dubai. Great value for such a stunning hotel. Loved it! Highly...

Venture705170

Pronto

5

Had a brief visit for a business meeting and had amazing service from the staff. I recommend with the formal/casual setting. Thanks to all the staff, especially to Allan for the exceptional service...

Norwegianboy

Not so great

1

Got a great room with a great view. The problems started when we went to bed to sleep. Constant music from the clubs outside, no sleep until 4-5 in the morning. Talked to the frontdesk but...

AhmedN1954

Never will be repeated again

1

My flight arrived at 6am and I reached the hotel at 6:30am, they refused to check me in although I offered to pay them extra night. they kept me waiting for 5 hours till they let me check in my room...

Africa_Travels

Not great

1

Compared to similar priced hotels in Dubai this really is not a great experience. To be fair the rooms themselves are fine, clean and modern. Bell staff were attentive and friendly. All...

NitinV37

Worst f&b service i've ever experienced.

1

I am a regular business traveller and travelled almost every country but this time i want to share my experience with fairmont hotel. The property was very nicely build but the most disappointed...

7dharampals

Worst Service in the restaurant

1

I do not wish to mention names of the staff who looked clueless about their own property and food stuff but i would like to write here so that the brand does something about it immediately to...

598smr

Wastage of time

1

Well, it was a mere coincidence that I opted for this hotel for a dinner with a group of about 50 people but when I communicated with the F&B person - Preetpaal he wasted my time completely. I told...

Fairmont Dubai, Dubai

Fairmont Dubai

Price & Availability

Overall

Customers Review

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Fairmont Dubai, Dubai

Fairmont Dubai

Price & Availability

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Overall

Customers Review

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