“Incredible hotel experience. Staff are super friendly. Amenities are great. The room service is fast and delicious. We got the ocean view room and it was phenomenal. Concierge team is very helpful. The location is amazing. Highly recommend this hotel. We will be back! Experiência hoteleira incrível. Os funcionários são super simpáticos. As comodidades são ótimas. O serviço de quarto é rápido e delicioso. Temos o quarto com vista para o mar e foi fenomenal. A equipe de concierge é muito útil. A localização é incrível. Recomendo este hotel. Nós voltaremos!”

“I have no idea how or by who it is considered 5 stars hotel..!Its a trap.! Worse service EVER1- rooms are renovated (very good) but not clean enough. 2- lobby is disappointing and reception staff is Very rude. 3- only one elevator 4- beach is NOT included you have to pay and the beach management is unprofessional (ill talk about it next. 5- i stayed two nights (three days) and the espresso in the room wasn’t refilled and the cups wasn’t replaced. 6- the service is horrible in that hotel starting from luggage collection to pickup and all in between. The only good thing is the room designs. 7- if you have high expectations.. its not the place you want to be in. No tengo idea de cómo o por quién se considera un hotel de 5 estrellas..! Es una trampa.! El peor servicio NUNCA1- las habitaciones están renovadas (muy bien) pero no lo suficientemente limpias. 2- el vestíbulo es decepcionante y el personal de recepción es muy grosero. 3- solo un ascensor 4- La playa NO está incluida, tiene que pagar y la administración de la playa no es profesional (hablaré de eso a continuación). 5- Me quedé dos noches (tres días) y no se rellenó el espresso de la habitación ni se repusieron las tazas. 6- el servicio es horrible en ese hotel, desde la recogida del equipaje hasta la recogida y todo lo demás. Lo único bueno son los diseños de las habitaciones. 7- si tienes altas expectativas... no es el lugar en el que quieres estar.”