Experience Luxury at New Orleans Marriott in Louisiana

New Orleans Marriott

555 Canal Street, Near Harrah's New Orleans Casino, New Orleans, LA 70130, United States

Rating

4.4

GreenLeader

2024

Price Level

$$$$

Rooms

1333

Pets

May

New Orleans Marriott, New Orleans

New Orleans Marriott

A pool a wine bar an on-site Starbucks extensive event space and comfortable beds are among the grand amenities at the non-smoking New Orleans Marriott located right in the famous French Quarter. Two towers house 41 floors with 1333 rooms featuring tower city or river views. Each room includes premium bedding cable TV with pay movies a coffeemaker and designer bath amenities. High-speed internet access is available. Guests can stretch out in the 24-hour fitness center and take a breather in the outdoor pool open year-round. The hotel has a restaurant serving breakfast lunch dinner and limited room service; a wine bar in the lobby; and a Starbucks cafe. The new M Club Lounge centrally located on the first floor provides the ideal space to work recharge connect and relax with the convenience of snack and food options. There are also a full-service FedEx business center 80000 square feet of meeting space and laundry facilities available. Valet parking is available for a fee which includes in/out privileges. The hotel is two blocks from Bourbon Street and one block from the House of Blues and Canal Place shopping along the southwestern edge of the French Quarter on Canal Street. The waterfront is just a five-minute walk southeast and offers quick access to the Audubon Aquarium of the Americas. The Canal Street and St. Charles Street car lines are also close to the hotel. Louis Armstrong New Orleans International Airport is a 13-mile ride west.

Price & Availability

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Overall

Excellent

4.4

1541 reviews

1341

1674

813

286

161

Customers Review

Location 4.7

Cleanliness 4.5

Comfort 4.4

Neighborhood 4.7

Amenities 4.3

Condition 4.4

Recomendation 83.2%

“Great staff perfect location on Canal Street. the valet parking could be a little bit less expensive especially for individuals like ourselves that only parked one time and it sat there for two days. We will definitely come back and visit with the whole family. We stayed there to attend as New Orleans Saints game it was very close and convenient with a lot of other fans staying at the same hotel.”

— Zachary Hinckley

“I was upgraded to a room with a beautiful view. My room was very dusty. When I picked up the phone it was some kind of pink sticky liquid in the mouth piece of the phone.”

— Verified Hotel Guest

Overall Excellent, 4.4

Location 4.7

Cleanliness 4.5

Comfort 4.4

Neighborhood 4.7

Amenities 4.3

Condition 4.4

Recomendation 83.2%

Tyler Macmillan

Sep 19, 2022

Stayed six nights during a conference and was quite impressed with this hotel. The room was about as expected and had a large high quality TV and good view. Staff was attentive and friendly. I accidentally left a valuable item in my room and they promptly delivered it to FedEx to ship back to me. Conference facilities and meals were awesome! Great location at the edge of the French Quarter. Many restaurants and bars are located nearby.

Felix Castillo

Aug 26, 2022

No estoy de acuerdo con el cobró extra de $40 dolleres diario , solo por tener aseso a una habitación ubicada en la Esquina.Por el precio deberían colocar por lo menos agua en la neverita de la habitación.Y , no entiendo porque no limpiaron la habitación para la última noche,ya que no coloque un letrero de no MolestaNo pude tomar café antes de partir a el aeropuerto,ya que no repudiamos al no limpiar. Excelente Ubicación.

Jacob Hack

Aug 26, 2022

A very busy place especially when conventions are going on. Checking in took a good deal of time. One thing however that was nice and helped out a lot, if you plan on ordering from the hotel restaurant, their is a button on the room phone to make an order. They can bring you the food, but that is an extra charge. You can place your order and pick it up down-stares, avoid the crowd, and doesn’t cost any extra.

Hercio Cunha

Jul 05, 2022

Impressionante o tempo de espera do elevador. Além disso fiquei num quarto perto do elevador e quando chamamos o elevador faz um barulho que escuto a madrugada inteira. O banho também não é bom. A água parece que tem água. O hotel não condiz com o padrão Marriott.

Gareth Delane

Jun 30, 2022

Remember to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any resort. They compare thousands of booking web sites and normally will have prices a lot cheaper compared to others! Thank me later on! This place is one of the most well known in this area. I've been coming here for a very long time. If you stay for a few days you for sure won't be disappointed. We love this hotel. Front desk staff was very nice especially Diamond. Great location right next to everything. Walking distance to anywhere you want to go. Great views of downtown and The French Quarter

Michael Flood

Jun 29, 2022

M-Club here was great. Pantry is very useful but beware if you want them to cook something in the kitchen it can be very slow. The burger joint at street level closes early. The Starbucks inside is fast but it is a hotel Starbucks so it doesn't have everything and doesn't take the Starbucks app or card. There is a full service Starbucks just a block away at 700 Canal Street.

Chantale Raymond

Jun 28, 2022

I was a not looking forward to staying at this property after reading all the reviews, I even packed extra towels, etc. Well I can say that I had a great experience at this hotel. Check in was great ( sure you have to wait a bit sometimes) but the staff did everything right. The room was clean, towels replaced daily if I wanted. The restaurant food was really good, the servers were so friendly and nice. It was crazy busy due to a conference so sometimes you had to wait a bit but that's too be expected. Miss Jackie who worked during the day at the lounge bar/restaurant was great and the night staff excellent. Security was awesome, no homeless in the hotel or even close to hotel for that matter. The staff at the FedEx office were so helpful. I didn't see anyone cleaning the main area surfaces (elevator buttons, etc.) but that's not to say it wasn't done. This hotel definitely surpassed my expectations and I would recommend this place. A special shout out to Kelvin Vance also in group bookings, so helpful and quick to reply to questions.

Schera Young

Jun 21, 2022

A friend and I traveled for a mini-vacation. It was very busy upon our arrival. I was troubled and disappointed by the wait as our room was not ready though we arrived a little after check-in time, which was at 4 pm. The explanation given was that it was because I had requested a high floor and they needed to prepare it, though I'm not sure what that had to do with anything. In addition, I was told that their "system" had an outage and that there were 2 conventions in town and a few weddings there that weekend. (We saw evidence of this as a bride and band came through the lobby at one point during our wait. It was quite entertaining.) After the check-in madness, we were finally able to get to our room. The wonderful view of the Mississippi made it worth the hour-long wait. They did not charge for the river view though it would have been considered an upgrade as I did not select a river view room for my original reservation. I believe this was done to make up for being inconvenienced.The beds were comfortable and the rooms were clean. The staff was friendly. I am only giving it 4 out of 5 stars because of the wait to check in. I see that others have written about the slow/long check-in. My guess is that the location and size of the hotel make it a prime location for so many people therefore, it's consistently busy. Still no one expects to wait an hour to be able to gain access to their room and hotels likely wouldn't be as accommodating if you needed to check out an hour later than their required time. Overall, it was a great hotel and I would stay here again. I would also recommend it to others just with the understanding that the hotel may be busy especially on weekends and so it's important to "pack your patience" just as you would for a popular restaurant at peak dinner hours.

Mark Zimmerman

Jun 05, 2022

We checked in early in the day (2pm) and were given an upper floor room as we requested. The front desk attendant was fun and very friendly. She worked through 3 different rooms to get us what we wanted. I should have read the reviews... Water pressure was 2 of 5 stars but did not cause me to have a bad shower... Just not as good as at home. I did not have any issues with water temperature. Our room was clean and I asked a housekeeper in the hallway for a couple of extra towels so THAT was a non issue as well. My fridge worked great. All in all I had a fantastic stay and can't complain about any of it.

Mark Zimmerman

May 20, 2022

N Smith

May 05, 2022

Beds in room smaller than advertised, said queen but they were full. The bar down stairs, ugh. You're better off bringing in your own booze. 15 bucks for drinks that were mostly sweetener and barely a shot.Other than that, nice looking, clean, and lots of comfort to be found.NOT worth the nightly price during events though. Valet was great and friendly, albeit pricey.

Jessica Wilder

May 05, 2022

Exactly what we needed. Well priced and convenient. This is not a 5 star hotel- i feel like a lot of the 1 and 2 star reviews were coming in expecting that. It’s clean and convenient and the staff was helpful and accommodating- including storing our luggage upon checkout due to a late flight out. Easy walk to most attractions, comfortable beds, good wifi and clean room. I would definitely stay again.

Parris Howard

May 05, 2022

VERY DISAPPOINTED!! I’m a huge advocate for Marriott. However, this stay left me feeling very disappointed. For starters, the check in process was extremely long and tiresome. None of the rooms were ready. Housekeeping was quite behind and my room wasn’t ready for hours after I got there. The lines were insane and if you got to go to your room, but had issues, you had to stand back in line to talk to someone. Our keypad wasn’t working and an engineer was supposed to come fix it, they never did.We were there for 4 days. We had NO WATER in our shower for the last 3 days. There was also little to no water pressure in our sink. There was no hot water also. Also there was no change in towels. I requested extra towels and never got them. Bathrooms and rooms were quite small. Nothing special about them at all. The valet/lobby area were probably the nicest areas in the hotel.The bar and theirstaff were the best people and the best thing the hotel had to offer. They were accommodating and worked with us.After all, I will never be back. Quite frankly, for the price, I’ve stayed at nicer hotels that were cheaper for a longer period. This hotel definitely tarnished the Marriott brand in my eyes. They have a lot of things that need to be fixed.

Parris Howard

Apr 24, 2022

VERY DISAPPOINTED!! I’m a huge advocate for Marriott. However, this stay left me feeling very disappointed. For starters, the check in process was extremely long and tiresome. None of the rooms were ready. Housekeeping was quite behind and my room wasn’t ready for hours after I got there. The lines were insane and if you got to go to your room, but had issues, you had to stand back in line to talk to someone. Our keypad wasn’t working and an engineer was supposed to come fix it, they never did. We were there for 4 days. We had NO WATER in our shower for the last 3 days. There was also little to no water pressure in our sink. There was no hot water also. Also there was no change in towels. I requested extra towels and never got them. Bathrooms and rooms were quite small. Nothing special about them at all. The valet/lobby area were probably the nicest areas in the hotel. The bar and their staff were the best people and the best thing the hotel had to offer. They were accommodating and worked with us. After all, I will never be back. Quite frankly, for the price, I’ve stayed at nicer hotels that were cheaper for a longer period. This hotel definitely tarnished the Marriott brand in my eyes. They have a lot of things that need to be fixed.

Jessica Wilder

Apr 17, 2022

Enrique Quaglia

Feb 05, 2022

La ubicación es muy buena, la habitación cómoda pero la limpieza deja mucho que desear...

Sajleen

Feb 05, 2022

Great location. Easy walkable distance to the French quarter and across the street from the streetcar. The rooms are what you would expect and if you book enough in advance, you can get a good deal. The water pressure was great in the shower and ample hot water. Didn’t get to try their restaurant because I was in New Orleans and I was going to eat outside. They have a pantry so if pressed, you can grab essentials from there.

Zachary Hinckley

Dec 23, 2021

Great staff perfect location on Canal Street. the valet parking could be a little bit less expensive especially for individuals like ourselves that only parked one time and it sat there for two days. We will definitely come back and visit with the whole family. We stayed there to attend as New Orleans Saints game it was very close and convenient with a lot of other fans staying at the same hotel.

Luis Zav

Aug 05, 2021

Las habitaciones son muy cómodas y cuentan con las amenidades suficientes.Sólo que yo creo qje por la pandemia, el wifi ya se cobra aparte y las habitaciones no son tan grandes. Es lo suficiente. Los costos dentro se elevan un poco. 3 y 1/2 de estrellas.

Verified Hotel Guest

Aug 12, 2020

2.5

the pool no continental breakfast it was disappointing

Louis

Aug 08, 2020

The pool and view were great Yes the high price to park your car. I was not happy about that

David

Aug 06, 2020

Location $50 parking

Verified Hotel Guest

Aug 04, 2020

3.5

Location. Trash sat around on the floor where my room was located and wasn't picked up for for over 24 hours.

Verified Hotel Guest

Aug 04, 2020

Room cleaning was not provided & no one answered the phone when you called the front desk. Restaurant had a limited menu.

Verified Hotel Guest

Jul 27, 2020

2.5

I was upgraded to a room with a beautiful view. My room was very dusty. When I picked up the phone it was some kind of pink sticky liquid in the mouth piece of the phone.

Amber

Jul 21, 2020

The location, pool, and staff was awesome. No.

Verified Hotel Guest

Jul 18, 2020

2.5

The location is what I liked most about the hotel. The cleanliness was lacking in the common areas, at the front door, and in the rooms. Guest did not uphold required protocol in common areas, such as the pool, and there was no enforcement by staff.

Ronald

Jul 14, 2020

4.5

great location,and very clean.....the front desk was great even allowed me to check into my room early nothing

Sharie

Jul 08, 2020

When booking there is not a disclaimer that mentions that you must pay for valet parking to be able to park at this hotel, I did not see that until after I booked.

Verified Hotel Guest

Jul 08, 2020

4.5

Location and friendly staff. Tub ran all night. Had trouble getting extra towels.

Vallen

Jul 07, 2020

0.5

The location was great but the room had roaches and the water wasn't hot. I was overcharged for the parking as well The room had roaches the water wasn't hot the hotel staff wasn't too helpful and I was overcharged for parking

Veronica Moctezuma

Jul 05, 2020

Lindo lugar, esta en el centro de new orleans por si deseas salir todas las noches. Es bueno para trabajo, tiene una vista impresionante (estuve en el piso 40), sólo que no es silencioso.

Edna Rodriguez

Jul 05, 2020

Me encantó. Las housekeeping son miy amables son bilingües, te apoyan en todo lo que necesitas. El hotel esta muy bien. Solo hay UNA cosa que no es agradable...su servicio de elevador. Horrible. Puedes llegar a esperar hasta 20 minutos nomas por un elevador. Tienen un sistema raro, quizas es moderno, yo no lo j habia experimentado antes. Sinceramente prefiero el antiguo. Ese en el que solo le lpresionas al boton y elelevadorllega, te subes y marcas el piso al que vas. No importa si hace paradas en el trayecto. Este nuevo no me gustó. Todo lo demas excelente. Su servicio, las albercas, sus patios e instalaciones limpias, muy bien.

Lauren

Feb 28, 2020

Location

Marcus

Feb 25, 2020

Location and view Everything was good

Stacy

Feb 20, 2020

Everything! Especially the courtesy of the staff Nothing

Verified Hotel Guest

Feb 20, 2020

A great hotel in a great location. I have stayed here many times Nothing . Well run hotel

Melissa

Feb 20, 2020

Location staff and everything!

Demario

Feb 19, 2020

0.5

Not much was liked. It was an old hotel

Chris

Feb 19, 2020

Great overall experience! We stayed in a tower suite with beautiful city views of canal street and plenty of room. Staff from check in to House keeping are so sweet!

Verified Hotel Guest

Feb 10, 2020

This location could not have been better. We were able to easily walk and use the streetcar for our entire visit, no need to rent a vehicle! The only thing we didn't like was that we eventually had to check out and return home!

Verified Hotel Guest

Feb 04, 2020

The staff was super helpful and the room was clean. Great view of the river too. Perfect location!

Tonya

Feb 04, 2020

Location to the French Quarter

Chad

Feb 04, 2020

2.5

Location Was supposed to have a king room and ended up with a double room

Verified Hotel Guest

Feb 03, 2020

We did not get king beds as selected. Instead our only option was two double beds.

Verified Hotel Guest

Jan 28, 2020

1.5

Location Cleanliness and staff

Clinton

Jan 28, 2020

The front desk staff members were terrific. Very accommodating and even gave us a gift due to the fact it was our anniversary.

Verified Hotel Guest

Jan 28, 2020

Proximity to everything, staff was so nice!

Verified Hotel Guest

Jan 23, 2020

Great location Cleaning service did not arrive until 4:30 each afternoon

Carlton

Jan 21, 2020

4.5

Location was great for where we wanted to be. Nice staff. Comfortable bed. Quiet room (at least on the 21st floor). Great soaps / shampoos. Enjoyed the bloody mary / beignet bar in the lobby. I thought $50 for overnight parking was a little steep.

tracirooks

Great hotel. Wonderful Staff

This was my 2nd time staying at this hotel. We took the red eye from Houston and arrived several hours before normal check-in time. We were worried that we'd have to wait around for hours but the...

medhistorydoc3

Great location & Very Clean

The hotel location is very close to all the attractions and the convention center. Rooms are very clean and comfortable. Room service was excellent. The lobby bar scene is vibrant with a great drink...

Mike K

Good Location and nice hotel

This was a solid hotel experience. Nice linens, clean room. Check-in didn't take too long. I would come here again. Housekeeping only came twice in a four night stay...I was in my room in the...

Max P

Central location for work and play.

We were here for a large conference at the convention center. As busy as they were, the staff was well trained and took care of us. Checking in, checking out, grab and go breakfast and the bar. We...

gustainfavor

Bayou Classic Bachelor Stay

From the entry, being so busy but kept professional, to the customer service at the front desk, to over professional and very nice and kind, the cleanliness the smell, the room, this trip was...

montanapescado

Can't beat the location

This Marriott was a great base from which to launch our exploration of New Orleans. Everything from museums to the Garden District and especially the French Quarter is within walking distance...

CFailla

Try another Marriott in French Quarter

Most disappointing Marriott â¦ Our room had so many issues, it never should have been soldâ¦ We booked with redemption certificate- is that why our room was sub par? Mold in closet, water damage on...

Mary L

BEWARE OF OVER CHARGING!

I recently stayed at this hotel and it was supposed to be a 4 night visit. Unfortunately, someone at home got very sick and we had to leave a day early. We changed our flight and were going to have...

Janet R

Great Service!!

We booked 4 rooms for us and our children/grandchildren during the MLK extended weekend. We had specific requests like adjoining rooms, some with 2 double beds, others with a king, etc. Initially...

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