“We made a registration for two adults with two teenagers. Upon arrival we found two cars, & only two cars in the parking lot. The sign with the hotel name on it was not lit (bulbs were out or it was just off) which had made it hard to find the place. The staff mentioned the building was “under renovation”. Little did we know the extent of the renovations. I cannot imagine why they are trying to remain open after our experiences. I will say the women at the front desk had heart and compassion, however their hands were tied. We were sent to a room a fair distance from the lobby, which seemed odd with the obvious lack of guests. There were two sorry excuses for bath towels in the bathroom (extremely small, very thin and crunchy/very rough). No hand towels. No wash clothes. As I mentioned, we advised them when we made the reservation that we were coming with four of us. The beds were not made. We had to finish that job. There were no blankets to be had and there was one pillow per person. The only chair in the room was a stained office chair at a table/desk. It was not a welcoming room and obviously not furnished to accommodate anyone sitting down to relax, read a book or watch television. After all, sitting against the headboard with one scrawny pillow behind you is not comfortable. There was room for a couple of chairs or a small sofa. I went to the front desk to request towels, pillows (some of us use more than one to sleep) and a working remote control. I was told, after waiting over ten minutes outside the laundry room that had hand written warnings that I “would be removed from the premises” if I entered that particular door and that I was being watched on camera, that the staff could only find two other pillows and two additional bath towels (one of which was stained, as they pointed out) and two hand towels. There were no towels for us to use to swim in the pool. We were all disappointed that we could not use the swimming pool...the towels that we were given would have to be saved for showers after all. And they were insufficient in size and absorbency for showering too. Breakfast Saturday morning was far from what we expected. There was one cereal choice (Fruit Loops), the bananas were green, the oranges had several flat sides on them and were all dried out and the waffle maker that the staff had mentioned the night before was nowhere to be found. The muffins were small, prepackaged and offered no nutritional value. They definitely scrimped and were not keeping quality in mind when they planned their breakfast options. It was apparent that renovations were needed. The carpeting had pulls in it and things, except the lobby, looked pretty bedraggled. We stayed away Saturday night instead of swimming as planned (no towels unless we went somewhere and bought some). When we entered the lobby at around 10 pm, there were a dozen (or more) buckets catching the rain that was dripping through the lobby ceiling. Sunday morning we went down to grab breakfast to be told that the “one guy that has a key to get to the breakfast stuff didn’t show”. They had been trying to call him, however he had not been answering his phone and nobody else had a key. As we were getting ready to leave, I used the bathroom outside the pool area. One of the two stalls had an “Out of Order” sign on it. The other had about ten sheets of toilet paper left on one roll and no back up. We made the best of this weekend, however it was not what it should have been. I would not suggest anyone stay at this particular establishment. Maybe when the renovations are done it will shine, but right now it is a place to avoid. After spending over half an hour on the phone with “corporate” (since the front desk would not pick up the phone...they hadn’t the two previous days when I called to confirm our registration either), I was given a “Case ID” and was told that someone would get back to me. That has not happened.”

“Room has a big crack in the sink, no toilet paper, no tissues, no remote for the TV. Dirty. And stained carpets, no security, outside doors were unlocked so anyone had access to the rooms. Poor girl that worked there had to steal out of other rooms in order to get us the TP but no tissues and a remote. They did adjust the bill but not enough to make me stay there again. So this is the second time in a month that a Wyndham property was dirty, substandard and below any condition for people to pay for.”