“Stayed for one night with check in 10/8 and check out 10/9. Pros: - clean room - great location for Broadway/ Bridgestone Arena Cons: - ‘this is a no smoking property’ signs are a joke. As soon as we walked in there was a covered up cigarette smoke smell. It was even worse on the elevators and on our floor, but I will say, you couldn’t smell it in the room. - the pillows had hair and a stain on them, so I called the front desk to get new ones. I was put on hold and then the call disconnected - The unwelcome 8:30 AM wake-up call. We were woken up by a woman knocking on our door saying ‘housekeeping’. We replied we didn’t need anything and she kept knocking. Finally my boyfriend opened the door to a woman asking when we were leaving. It was really weird because we didn’t ask to be waken up and she didn’t have anything to identify she was with the hotel. We quickly packed up our things and headed out. As the waited for the elevator, a man came from an another room (also not identified as a hotel employee) asking if we are leaving and from what room. It was weird and if I had been staying here alone it would’ve been pretty unsettling. I’ve never heard of someone coming to my room 2.5 hours before checkout asking when I was leaving. Aloft is that how you treat your guests when they’re paying over $500 for one night?”

“The room was great. It was spacious and the shower was amazing. HOWEVER we had multiple issues trying to get out of the garage and the ice maker on our floor wasn’t working. We would probably stay here again though.”