Hideaway at Royalton Riviera Cancun
Carretera Federal 307 Cancun-Playa del Carmen Km, 332, 15 Mz 03, SM 31, On the beach, Cancun, 77580, Mexico
Rating
4.3
Travelers Choice
2021
Price Level
$$$$
Rooms
343
Pets
No
25
мая
Hideaway at Royalton Riviera Cancun, Cancun
Price & Availability
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Overall
Excellent
4.3
898 reviews
5
4426
4
1541
3
566
2
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1
132
Customers Review
Value 4.4
Location 4.1
Cleanliness 4.6
Comfort 4.6
Neighborhood 4
Amenities 4.3
Condition 4.5
Recomendation 71.3%
“Food is good. Overall bad service, virtual butler non-existant, activities mixed in with family, no adult entertainment. Don't waste ur money with Diamind club or any other incentives. Dining room staff rude and minimal service. Only one restaurant, seafood nearHideaway or so called adult pool, had good food and service. Took $150for tips. Brought back $100. 😔. I will never stay here again.”
— Chilly Hill
“Beautiful Hideaway Royalton Riviera adults only all inclusive resort. Let's start with their great and attentive staff; very hard working and polite, they go above and beyond to make sure you are satisfied; so please tip nicely.Now the room although everything in there smelled moldy, it is beautiful, and well thought out (I belive it's from the moisture w/the AC and heat); The rooms are great for a couples trip. The seaweed was not a big issue for me, the beach is beautiful with hammocks and there was a wedding that took place.@ the pool they can diversify the music though and not only play house music or Hispanic; I asked the staff twice if they can switch up the music I was told yes and then I was given excuses. Not too many activities but I enjoyed the white party, the foam party; the family side has slides and such for kids.Bars are near the pools and throughout the propertily, the drinks are sub par not strong at all, and only a handful of the staff can make a good drink. We took a lot of shots and No one was drunk not even tipsy, however; bottles of the good stuff are available for purchase. The food at the restaurants were mouth watering and fresh; no dissapointments there;( Dorado Seafood Grill, Gourmet Marchè, Zen Tappenyaki) as well as well as the food from the trucks by the pools. And did I mention they have swim up bars.No bed bugs whatsoever everything was clean; our towels were refreshed and bed made everyday. Also there's a casino that stays open late although everything shuts down around 11. Overall great experience.Side tip: don't book airport shuttle with Linux they almost made us miss our flight.”
— Jb soul
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