“One of our rooms weren't ready upon arrival. None of our requests were met on the 1st day. The room I was in had no lighting except in the entrance. We had to borrow a lamp from one of our family's rooms. The phones didn't work in our rooms. Phone to my room wasn't even the right one. We woke up everyday to loud noises; as the hotel was renovating other rooms. One person stood out and was very nice to us, Ms Carolyn. She made sure we had what we needed when asked. Such a lovely spirited lady.😇”

“Check In staff were very nice and the hotel price was decent. Hotel looked much nicer than previous stay at the same Hilton in Tallahassee that we vowed to not stay at again.The rooms were great as well. When we go into the room though the phone did not work and the clock did not work. So I went to use the phone by the elevator and could not get anyone. When I went down stairs I was told that all the phones were down. I just said okay. Maintenance was drilling away on the fifth floor and I was told that would last till about 5pm.Then later on that evening there was a family reunion going on and only one elevator working so I decided that it was not that big of a deal I would just take the stairs. Well to my disappointment Stephanie at the desk said that the only access to stairs from the first floor was outside and we had to use our key card. So I went outside to try only to find that was a lie. There should be access by means of stairs from the first floor to our rooms. When I stopped by to tell Stephanie she just apologized which did not mean anything. Once you try to over look one or two things and then you get to four or five you tend to loose a little understanding. The Hilton promise by the elevator stated and I quote "Our goal is to make your stay better and brighter. If something is not just the way you like it.. simply let any hotel team member know and we will make it right. GUARANTEED ." This needs to come down until this name brand and these franchises can figure out how to honor those words because nothing was done or offered...”