Experience Luxury and Sensational Views at Grand Palladium Palace Resort Spa & Casino

Andrea Jackson

Ağu 17, 2022

5

My husband and I stayed here for 6 days and we thoroughly enjoyed the experience. Our room was clean and fresh, housekeeping came daily to replenish the bar and the linens and clean the room. Everyone of the staff members were extremely friendly and accommodating from the time we walked in until the time we left the resort. Dolores & Yomira were awesome receptionists! They made sure we had what we needed during our stay and they were always welcoming and friendly! Awesome resort to stay in!

bagelanna

Haz 10, 2022

5

The hotel is in a beautiful location, the beach and the pool are lovely. However, my favorite part is the drinks, which are delicious from every bar, and the people!! Every employee we met was friendly, and more so, the bartenders and the pop people. They keep the party going and encourage you to join in the fun. I especially enjoyed Sopita down by the pool, and the bartenders in the lobby and the beach. Everyone here makes you feel like family!

Sharita Jones

Haz 06, 2022

1

I was gracious by giving the resort two stars when I checked out. I wonder if the resort paid or gave extra perks to guests for giving a 5 stars rating on their website. Because there is no way this resort should be receiving 5 stars from guests. However, the resort landscaping were beautiful. The room was just okay. The shower/tub were unsafe. The tub was too high to safely step in even with the provided step stool. The room smelled like mildew, the power went out on two of my days there, the cockroaches unacceptable. The food were DISGUSTINGLY!!!! It was the same food every day (COLD, UNDONE, and BLAND). The drinks at the bar, watered down. The chef/cook staff need to be retrained and take cooking classes. I saw one of the staff sneak eating the food while I was in line. At least his coworker told him don’t do that. The food was the worst food I tasted from an all inclusive restaurant I’ve been to. 🤮 The pools were nice, but they didn’t have music playing the whole time. The shuttle service to the different resorts should be more frequently. The nights I took them, I waited over twenty minutes trying to get one to take me to the other resorts and take me back to my resort. On one occasion, me and family had to walk. The people that gave five stars are telling a lie. The hotel need to be remodeled. If you want to lose weight, stay here. After reading some of the past reviews, I see the managements didn’t make any changes to the complaints that the guests were complaining about. Don’t stay here!

Dani Rowlands

Mar 30, 2022

5

We had the BEST holiday. The hotel staff were incredibly friendly, especially the pool side staff. Coca Cola and Chocolate made everything so much fun and really created a fun-friendly atmosphere by including everyone in water sports, aerobics and dancing at the different parties. Jose Luis at the pool bar was also very friendly and always checking in on us throughout the day with drinks. These staff really went above and beyond to make an effort to speak with us daily with friendly, open conversation. Would definitely come back to this hotel and recommend to anyone! Gona miss the Grand Palladium Palace family!

BECKY HENRICKSON

Mar 22, 2022

5

We just stayed at Grand Palladium Palace from 3/10 - 3/20. I didn't want to leave!! The grounds are absolutely beautiful, beaches breathtaking, every staff member so helpful and friendly, multiple pools to choose from that are kept very clean and our room was beautiful with wonderful views! It really doesn't matter which of the 4 resorts that you stay at since you can enjoy all the amenities that they all have to offer. The resort also offers the "train" that runs all day to take you to the different locations. Not all resorts offer this and is very helpful. Many restaurants to choose from with wonderful selections and I highly recommend doing the Chic cabaret dinner show. We cannot wait to come back! We made some amazing memories

Clarimin Ortiz

Kas 22, 2021

5

Unas excelentes vacaciones en este. Hotel ah estado todo muy bien , un servicio excelente sobre Todo los chicos de animación muy bien trabajo de su parte queremos agradecer por tann buen trato y siempre estar pendiente de nosotros Alfredo mucho pelo y Jose Baby Kiss

Olivia Campanella

Kas 16, 2021

1

This was the absolute worst Hotel I have ever stayed in. I was a guest for several days and was treated absolutely terribly by so called “management.” I was threatened that I was not going to be allowed to leave the resort and go to the airport after I informed them for several hours that my airpods were stolen by staff at the spa- in which they refused to do anything about. They told me they did not have any cameras in that area where someone went into my bag and stole from me. I was talked poorly about in Spanish which is not my native language for over a half hour as I tried to check out of the resort. This is a huge chain and I was treated terrible. I was put in danger by the staff. Mario in management should be immediately fired. I will be filing a formal complaint with the US Embassy. The food is also not good and very salty. Spend your money elsewhere. They made me feel very unsafe, unwelcome, and I was frankly taken advantage of. I am disgusted with what transpired today and the Palladium Hotel Group needs to have stricter policies about how hotel guests are treated by untrained staff. Punta Cana counts on tourism and I wish I had never stayed at this unsafe hotel.

Wolf Szerator

Kas 16, 2021

5

Grand Palladium Palace Resort & Spa - great experience until here and super support also from Jose from the Customer Service! I really appreciated the support!

Adrienne Curtis

Kas 15, 2021

4

Overall my stay at this resort was great. The staff were very friendly and the cleanliness of the resort was excellent. However I would recommend for the resort tohave more entertainment poolside during the day and at night.

Tawanya Moore

Kas 15, 2021

5

I stayed at the Grand Palladium Casino & Spa Resort and really enjoyed myself. Guest services, house keeping, and staff were absolutely amazing! I’d come again for a relaxed experience away from home.

Thaís Lima

Kas 08, 2021

5

A nossa estadia no Grand Palladium Palace foi muito boa. Recepção muito bonita e limpa. O quarto está em ótimo estado de conservação e também limpo. A vista do quarto beira mar térreo é muito bonita. Os restaurantes possuem muita variedade de comida.

Maria Jose Rondan

Kas 08, 2021

4

Es la segunda vez que pisamos este hotel y es espectacular, los chicos de la animación un encanto junto a Catalina que es otro encanto, el restaurante italiano muy bueno, el dorado de 10 para comer carnes, la lola muy bien también pero ayer fuimos al japonés y la verdad que nos dejo mucho que desear, nos comimos los entrantes y el primer plato sin bebidas, a la hora de los postres nos dijeron que no quedaba ninguno y nos querían largar porque a las once cerraban y era y 10 y no nos querían servir. Al final nos enfadamos le dijimos que íbamos a poner una reclamación y de seguida trajeron toda clase de postres. Pero bueno la comida la verdad que muy buena. En los bufet mucha variedad para todo tipo de gustos, a pie de playa y súper tranquila. Si non fuese por lo del japonés le daría 5 estrellas.

Jennifer Marte

Kas 08, 2021

5

Super encarada vuelvo pronto.Para hacerle exacto, buena comida, muy buen trato, muy lindo el hotel y las habitaciones.Lo que más me gusto que no tienen ningún tipo de preferencia. Mi mejor vacaciones gracias ah todos.

Valentina Leites de Moraes

Kas 08, 2021

5

Muy buenos servicios del hotel en general. La playa muy limpia, cerca de todo y buenos servicios en barra de tragos. Bebidas y comida para todas las culturas, y muy rica, muchísima variedad. Los muchachos de entretenimiento muy activos y alegres, especialmente Alexander que hizo de nuestra estadía en un día lluvioso mucho más divertida!

Encarni Galera

Kas 08, 2021

5

José Fuese servis ha sido muy atento,se preocupa muchísimo porque la estancia sea perfecta y solo te preocupes por disfrutar,un trato excelente.Somos las chicas de José

Irene Nuñez Cases

Kas 08, 2021

5

Muy buena experiencia. Lo hemos pasado estupendamente. El hotel muy bonito y todos los empleados han tenido muy buen trato con nosotros. La piscina estupenda y el equipo de animación muy divertido y dedicado. Especialmente carolina, Alexander y Alfredo. Muy recomendable!!

Carmela England WA-Tacoma

Kas 08, 2021

1

I am very disappointed on my last visit at the Grand Palladium Palace in Punta Cana , my name is Carmela Englandi was there from Oct 14/202 to Oct 26/2021. I purchased 2 tickets for the Saona island, at the purchased time i told EL PULPO that my daughter was having some allergic reaction, he confirmed me that if she was still sick he will refund me her ticket. That did not happened he was ignoring my calls and then requested a Dr note, I work in the Emergency Room in the USA and i know that dr note inPunta Cana can cost over $100.00, i sent an email and Maria Rizzi practically dismissed my complaint. I spent a lot of money there specially for tips. I did not like the service I was provided. I would like my refund. Unhappy customer Carmela England

Malik Camara

Kas 08, 2021

5

I’ve had a great time so far and the food is amazing. Jose and Alan at the front desk were amazing and went out their way to help. I’m definitely coming back

Miriam Estevez

Kas 01, 2021

4

El complejo hotelero es fantástico, el personal, su atención, la variedad, comida, instalaciones y sobre todo medidas covid pero tengo que recalcar que esto fue durante la semana, desde la llegada del fin de semana las instalaciones se llenaron y la atención ha decaído ya que no dan abasto al igual que el control de las medidas covid, las piscinas llenas, colas para entrar al buffet y ruido constante por los pasillos, una pena porque le hubiera dado un 5 si no tuviera sensación de inseguridad ante las medidas covid y una atención no digna de un hotel 5 estrellas desde el viernes a mediodía. La única opción para comer en un lugar no abarrotado es el bar 24h, no esperaba eso. Acabó el fin de semana y todo volvió a la normalidad y atención del principio. Al parecer nos aclararon que no se debió por ser fin de semana sino por ser el festivo nacional

Manu Rodriguez

Eki 25, 2021

5

Mi esposa y yo la verdad estuvo separado esta vacaciones con ansia que puede tener unos años muy malos por el tema del Covid pues estamos aquí dándole Gracias a dios que la pasamos muy bien estamos vivos después de haberme dado cobijo estoy aquí luchando y sonriendo la vida y ahora es que hay manolo para rato para seguir viniendo hagan paladio a seguir pasando la bien los chicos de entretenimiento excelente sus espectáculos con las noches y sus juegos en el día con Nelson Mandela son increíbles duda volveremos a repetir los restaurante servicio restaurante muy bueno mi esposa perdió sus gafas algo que lo molesta un poco para entendemos que no todo el mundo es igual continuamos disfrutado nuestras vacaciones y tirando para adelante Las habitaciones son grandes King confortables también queremos destacar el servicio de las personas que hacen que tu día di tu estancia sea y queremos recordarles que todos somos iguales tanto arriba como va gracias chicos por todo y sin duda volveremos a repetir en el gran manolo del kamasutra

Priscilla Rangel

Eki 22, 2021

5

Excelente hotel.. Muita limpeza. Boa comida, desde o pequeno almoço ao jantar. Empregados no geral bastante simpáticos. Restaurantes temáticos no geral bons,, deixa a desejar o mexicano.., faltava o verdadeiro chili com carne. O que aconselho a fazer é o italiano, é mesmo muito muito bom, comi lasanha e uma pizza, excelente, bastante qualidade, a destacar a simpatia do chefe David, italiano de gema, muito bom cozinheiro. O restaurante japonês também foi muito bom. Boas piscinas, grandes, faltou um pouco de música e animação na piscina, mas penso que foi devido a estar um pouco vazio o hotel. A praia estava com algumas algas,, masdeu pra ir à água, menos nos últimos três dias das nossas férias que estava com muitas algas, mas muitas algas no areal e como não limparam durante 2 dias já não deu pra se banhar e o cheiro estava a ficar muito forte, estavam a apodrecer e cheirava mal. Mas foram 10 dias muito bons. Aconselho ohotel. É um verdadeiro 5 estrelas.

Catia Silva

Eki 22, 2021

5

A animação na Piscina foi sem dúvida ponto alto do hotel, em específico o “ eddie murphy” sem ele o ambiente seria enfadonho até para quem está de férias e quer relaxar. Actividades como polo aquático sempre com a sua participação ou ginástica na piscina fizeram o dia a quem por ali estava. Impossível ficar indiferente, nota-se uma simpatia mecanizada num todo mas não no “eddy murphy” a sua simpatia e alegria eram genuinamente contagiante.

Fábio Marcos

Eki 22, 2021

5

Experiência bastante positiva, tem uma boa diversidade de comida, praia e piscina separada a 50m, todos os funcionários são simpáticos mas o animador “eddie murdhi” é sem dúvida o quem se destaca pela simpatia genuína e a grande capacidade de tornar o dia animado do início ao fim.

Fernando Maciel

Eki 22, 2021

5

Fomos tratados muito bem, nos sentimos em casa. Agradecemos a toda atenção e serviços prestados. Gracias. Julio de guest services

Patricia Rodrigues

Eyl 22, 2021

5

Júlio de guest service á sido muy atencioso.

Ariel Ramos

Ağu 22, 2021

5

My family and I was able to get the best possible service by a group of professionals who took all efforts and considerations to make this vacation special and memorable to all of my guests and family. I would especially like tot than staff manager Brigida Mendoza who was able to remedy any issues that may have arisen due to unexpected storm (Grace) that led to some inconvenience. She was able to mobilize her staff to assist my family in relocating to a more suitable rooms and even went above and beyond to make sure all our clothes and services stayed in optimal condition. I would greatly recommend this hotel as it is more of a life changing experience rather than a place to stay.

Franchesca Carrasco

Ağu 21, 2021

5

The hotel is nice, people here are very friendly and inclusive. If you are part of the travel club you can go to a members only private beach and it feels like your own beach because barely anyone is there. At the pool, Willy, the bartender would save our seats for us so no matter what time of day we arrived we would have seats right by the pool in the shade. He also made sure to always have a drink in hand as well. Edde Murphy and Carolina always made sure to ask you to join the games and the dancing. Their attitudes were always have friendly and inclusive towards everyone.

Pamela

Ağu 11, 2021

3

The resort has potential; there appears to be preference with the guest, I had no trouble but people that were with me did ask the spoke Spanish and not English. Giving it 3 stars because the room had a few things that were consistently a headache throughout the stay and guest service was not as efficient. Making reservations to the restaurants was a nightmare as according to the guest service there were no reservations available upon arrival. The pool only has music for a couple hours and the. It’s quiet and smoking is allowed which is unpleasant for people that do not; perhaps the hotel should considering having music at the pool, a designated smoking areas in the pool and retrain their staff and or have refreshers around treating all guest equally regardless of their skin color or native language.

Jessica Pena

Tem 23, 2021

5

It was so relaxing, clean, great staff. I truly enjoyed every moment. Jessica and Brigida was so helpful thank you. I will come here again. Also love how safe I felt especially during Covid. Just one thing I have to say i would recommend some music on the pool side. Overall thank you

Marcia Karina

Tem 22, 2021

5

Ótima estadia no Grand Palladium, recomendo muito esse resort, comida muito boa, boa acomodação, bela vista, bons shows, os atendentes são muito educados, e os rapazes que animam o local são os melhores! Amei..

Ana Paula Oliveira

Haz 22, 2021

5

Eddy Murphy é um profissional bem animado e divertido. Sempre animando todos nos entretenimentos na piscina, como o polo aquático, zumba, yoga, entre outros...

Jose García Castillo

Nis 24, 2021

5

Instalaciones y entorno Espectaculares. El personal muy amable y preparado. Siempre atento a tus necesidades. Sin duda que volveremos.

tiffany mckinney

Nis 23, 2021

5

we purchased a swim up pool room and luckily for us it’s right by the beach. resort workers so nice and accommodating and welcoming. they answered any questions we had. the resort was beautiful full of so many food options and it was all inclusive!

Daiana

Nis 21, 2021

5

Lugar com ótimos colaboradores, excelente atendimento, comidas e drinks. A praia é linda💕🏖

Alaide Oliveira

Nis 21, 2021

5

Resort muito bom, com 5 hotéis einúmeros bares e restaurantes, tendo que pegar o circular para ir aos shows e outros restaurantes. A praia do hotel é excelente e com ótimo atendimento, onde servem deliciosa paella. Pontos negativos: A dificuldade para comer nos restaurantes a la carte e a antipatia do atendimento no restaurante Las Torres, em todos os outros o atendimento foi excelente. . O restaurante japonês é imperdível, não deixe de reservar. Todos os outros também deveriam ser com reserva.

Tassiana Duarte

Nis 21, 2021

5

Lugar incrível, tem diversos restaurantespra todos os gostos (japonês, italiano, argentino, indiano etc), teatro, danceteria, bar 24h, cassino, spa, lojas e até posto médico.É uma cidade lá dentro! Há trenzinhos disponíveis o dia todo para transportar os hóspedes de um ponto ao outro dentro do complexo. O café da manhã então é espetacular, tem tudo o que imaginar e mais um pouco. Todos são muito simpáticos e receptivos.

Ricardo García

Nis 20, 2021

5

Awesome hotel! I couldn’t ask for better service. Food and bar are great!

Pamela Tavarez

Nis 20, 2021

5

Excellent place! We had such a good time, the food is delicious, the beach is amazing!!!!! And best is the personal, they take such good care of all your needs. I really recommend. Btw the weather is delicious☀️❤️❤️

Lupe Encarnacion

Nis 14, 2021

5

Me encantó... La variedad de la comida, el equipo de entrenamiento es excelente, limpieza, áreas verdes, amabilidad, lo visite en medio de la pandemia y todo el personal mantiene las medidas de seguridad... Agradezco a Dios la oportunidad de ir a este mágico lugar. Gracias a Kim es excelente!!!

Antonin Sahm

Nis 14, 2021

5

We loved both the all around service, the pools and especially the great food!

Tsige Kaufman

Nis 13, 2021

5

My time here has been because of Kim, angel, eddy, Nathanael, Luiyi (Mexican restaurant) and everyone. I have never been here before but I am the happiest I have ever been this year by being here. I really don’t want to leave but this experience has motivated me to try to learn more Spanish and more about this culture. The rooms were amazing and it felt like I was in a palace. This place has the best serve but someone restaurants lacked on the serve but other people listed at the top made a come back. I love how welcoming people are here. Kim made my experience more amazing with her skills of dancing and understanding and being so welcoming. She is the best and she should definitely get paid more. One thing I recommend is playing more music throughout the day at the pool. And also the parties need to be better because it’s mostly American music but it should be more of Spanish music and it should be all night. And the clubs should be open too. Thank you all for your service and see you soon

Denn Jones

Nis 07, 2021

5

Viajamos a paladium Punta Cana Tengo un viaje de negocios nuestra vacaciones fueron muy gratas y nostrataron muy bien, la comida eramuy buena yla atención que recibimos fue encantadora

Michael Crispin

Nis 07, 2021

5

He visitado otros hoteles pero éste me encantó la comida fue muy buena y sobre todo lo que más nos gusto fue la gran variedad de la comida, La habitación era grande y limpia y el trato de los empleados fue profesional

Smith Fernando franco

Nis 07, 2021

5

Excelente la atención que recibir de todo el personal que estubo a cargo, destacamo la atención de cada recepcion is ta y sobre todo nos encantó la comida bien Rica, tienen buen protocolo para el covid 19

Daniel Mendes

Mar 22, 2021

5

Great experience for our wedding site preview. Felt very safe with covid protocols. Only downside was the whole resort was not operational during our stay but the staff made up for it with great personalized service.

Lucas Lima

Mar 21, 2021

5

Não tenho palavras para descrever o que o Grand Palladium significa pra mim, as pessoas com um atendimento excepcional, Dolores, Willian, Luiz, Raul pessoas que marcaram nossa viagem de Lua de mel, recepção incrível, comida, praia, piscina é tudo maravilhoso, estou muito feliz pelas férias que passei nesse resort.

Gabriela Fernanda De Assis

Mar 21, 2021

5

Estou muito feliz de ter conhecido o Grand Palladium Palace em Punta Cana, eu e meu marido estamos muito felizes em relação a maneira que fomos tratados nesse resort em nossa Lua de Mel, todos os funcionários são extremamente incríveis em especial a Dolores, nos vamos voltar para o Brasil com ela em nossos corações.

Cintia Berig

Mar 21, 2021

5

Excelentes días pasamos en el lugar, es nuestro lugar en el mundo. La atención un lujo. Los chicos de entretenimiento excelente, los mejores sin dudas !!! Todos preguntándonos cómo nos sentíamos. Nos sentimos cuidados durante la pandemia. Entretenimiento 5 estrellas Todo de lujo !!!

Denise Garabano

Mar 21, 2021

5

Muy buena atención y protocolos, excelentes personas y buen entretenimiento. Volvería siempre al hotel, te hacen pasar excelente vacaciones! Constantino un genio!

Desiree De Los Santos

Mar 21, 2021

5

This has been such a great vacation spot! We’re staying for 5 days and cannot recommend it enough. From the views, to the food and drinks - pretty much amazing. I would say customer service is their strongest point. Every single staff member is highly attentive - making sure we’re all enjoying ourselves (the many times drinks were offered to me :P)Re: COVID, tons of safety measures, so I’ve felt super safe throughout the trip. Empty beach, empty pools, social distancing, daily temperature check when going in to restaurants, luggage disinfecting when you first get to the resort, AND they also do the covid test for you (complimentary) in the same property prior to your home country.I will definitely come back again!

Dondre Samuel

Mar 10, 2021

5

The resort is safe and fun. The workers are friendly and professional the VIP is affordable and worth the perks. I felt safe and attended to the whole time. Corina from guest service was very professional and had many informative tips for our stay

Carmen Sowers

Mar 07, 2021

5

The hotel is so beautiful with tons of greenery and fountains. The beach is perfect and has plenty of chairs to relax in. The service is great and the staff make interactions very fun. The pools are so pretty and service is constant your drink never gets empty! Tons of chairs at the pool with some in the sun and others under super cute umbrellas so you can choose the amount of sun. Never seen this at a resort but here they have chairs build into the shallow end of the pools where you can be slightly splashed with cool water while still reading a book. There are still plenty of food options and all have been beyond delicious. Would highly recommend!

Maite Rivas Torres

Şub 21, 2021

5

Hemos estado en el Grand Palladium Palace en Punta Cana del 16 al 24 de enero de 2021. Nuestra experiencia ha sido maravillosa. Nos hemos sentido como en casa y muy seguros con el tema covid. Las instalaciones preciosas y el trato inmejorable. Sobre todo tengo que mencionar el trato y atenciones recibidas por parte de Andrea ( supervisora de comidas y bebidas), persona encantadora, excelente profesional y muy valorada por sus compañeros y subalternos. También tenemos que mencionar a la persona que se encargó con todo mimo, junto con Andrea,de prepararnos un sorpresa en la habitación, pues celebramos nuestro 25 aniversario en este añoy a Domingo Dotel que nos decoróy sirvió de manera impecable y con gran profesionalidad y educación, una cena romántica en la playa. Y a todo el equipo en general. Hemos estado en muchas ocasiones en el Caribe pero este viaje será INOLVIDABLE para nosotros. MUCHAS GRACIAS. VOLVEREMOS Y OS RECOMENDAMOS 100%. SUERTE AMIGOS. Adjunto algunas fotos

Amauris Vásquez

Oca 21, 2021

5

Muy buenas atenciones de todo el personal, la comida excelente, habitaciones muy cómodas y modernas. Para estos tiempos de covid, Grand Palladium es una muy buena opción, ya que cumplen muy bien con el tema del distanciamiento y la higiene sin hacer que el cliente se sienta incómodo. Sr. Carlos Kingsley y todo su equipo; muchísimas gracias por darle a mi familia el mejor fin de año que se puede pasar en un resort. Nos vemos pronto.

Rafa schwendler

Nis 21, 2020

5

Atendimento de primeira, excelentes restaurantes, equipe muito atenciosa, com uma praia INCRÍVEL. Recomendo e gostaria de retornar para novamente vivênciar a excelência do Grand palladium

Ronaro Sousa

Nis 21, 2020

5

Lugar maravilhoso!!!!!!! Ficamos hospedados 8 dias em nossa lua de mel. Praia linda localização muito boa, tudo é muito limpo e novo! Possui transportegratuito para os hóspedes. Bar 24 horas. Top top top

Marla Domingos Stempliuc

Nis 21, 2020

5

Resort maravilhoso! Estrutura muito boa, quartos amplos com bahneiria de hidromassagem,menu de bebidas bem variado, praia linda! Gostei demais!

Rita Francis

Eki 22, 2019

5

Beautiful property and excellent service. Great ambience in every restaurant. Staff were very friendly and helpful. Dory and Dolores from guest service were so friendly and made us feel special. Will definitely come back for longer days. Will definitely recommend to my friends and family.

Tina Bartlett-Smith

Eki 06, 2019

5

Great hotel lovely staff very friendly. Entertainment team lovely Chocolate and Nelson. Food lovely lots of choice. Hotel clean and well maintained. The steakhouse was amazing. Also the Italian amazing pasta and pizzas. The beach is stunning and literally a 2 minute walk away. Sea is lovely and warm. A choice of pools with swim up bars can definitely recommend a strawberry daiquiri.

Charlotte Richards

Eyl 12, 2019

5

First time in Dominican republic and I am extremely happy with my stay here! The customer service has been outstanding and made my holiday 100 times better. Normally don't get involved with onsite games however with one member of staff being super welcoming and friendly throughout I was more than happy to join in and I'm glad I did! That person is chocolate, lovely, sweet lady :) will definitely be recommending this resort to family and friends and possibly come back again in the future. Exceeded all my expectations. Thank you for a unforgettable holiday :)

Francisco De Leon

Eyl 11, 2019

5

Grand Palladium Palace is an amazing place with top notch service. Se stayed at the Palace and we were well taken care of by Cindy and the entire team. Cindy, one of their guest services, was amazing and very responsive. They truly made our time worth it. We were very impressed with the steps that Grand Palladium is taking to incorporate wellness into their guest's experience. The new transport service allow you to easily get around but there are also plenty of carts. The food options are also very good with 8+ restaurants on site. Definily we are going to come back. Thank you.

Ben Ayodeji

Eyl 05, 2019

5

Enjoyed my stay at the resort, it’s very family friendly and there are amazing activities for the family. The hotel ground is huge with different activities daily. My kids had a lot of fun as there were varied activities to do and choose from. The restaurants are also very varied with lots of choices to choose from. The only downside for me would be, on speaking to the staffs, it was obvious the working hours were a bit extensive where they were made to work for 11 days straight with only 3 days to go home to visit their families. Staffs with kids would only get to see their kids for 6 days in a month ad they had to stay 11 days overnight in the resort. Grace one of the entertainment staffs made our stay amazing. She’s lovely with kids and my kids loved her.

Cain Lam

Ağu 11, 2019

5

The cleaning service for the rooms is excellent as we get new bed sheets, drinks and towels every day which is needed for someone messy like me ha. However I feel there should be a drinks machine in the restaurants as sometimes drinks take quite long to be served. Chocolate is very enthusiastic towards children and adults. She is caring and entertaining and without her I wouldn’t be as entertained. She also brings lots of activities for us to do during the day therefore I believe she should be awarded. Overall a great hotel with good location next to the beach and I would recommend it to others.

franchescas2018

Family vacation

5

I was on vacation in the palece and I loved it, very satisfied with the staff, especially Dolores Celeste, the room was super clean and very comfortable, the food was delicious, and the beach area...

Angela S

Very fun and safe vacation with the wonderful Dominican people

4

I went with my husband and some of our friends to celebrate me beating cancer last year. The resort is beautiful and since the Bavaro part was closed, they upgraded us to a suite in the Palace. The...

fernandezarthr

Best of the Best overall Resort in Bavaro Beach Punta Cana

5

An outstanding, out of this world location in the heart of Bavaro Beach, Punta Cana, an incredible niche of pure perfection of Nature and service, an unbelievable Paradise of Nature and Beauty on...

oscer42

Ok place

3

Was average resort. Check in could be better. People not as energetic as other resorts been to in Punta Cana. Lack of information on activities and shows. The pools are very nice. Beach not so much...

mlaroche13

Mixed emotions

4

First time here (I am still here). I have mixed emotions about the place. Lobby, restaurants are very nice. Room is disappointing. A lot of thing not working properly in the room (refrigerator...

sixtiner2022

Very nice activity staff

5

I spent an amazing week in this hotel enjoying the different pools ,restaurants and beautiful beach ! I liked the variety at the buffet and how welcoming and nice the waiters are ! Although Iâve...

Grand Palladium Palace Resort Spa & Casino, Punta Cana

Grand Palladium Palace Resort Spa & Casino

Price & Availability

Select your room

Junior Suite (Garden View) ·

Loft Suite (Garden View) ·

Beachside Panoramic Loft Suite (Ocean View) ·

Junior King Suite (Garden View) with Extra Bed ·

Junior 2 Queen Suite (Garden View) with Extra Bed ·

Loft King Suite (Garden View) with Extra Bed ·

Beachside Panoramic Loft King Suite (Ocean View) with Extra Bed ·

Standard Suite (Garden View) ·

Overall

Customers Review

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Grand Palladium Palace Resort Spa & Casino, Punta Cana

Grand Palladium Palace Resort Spa & Casino

Price & Availability

Travelers

Select your room

Junior Suite (Garden View) ·

Loft Suite (Garden View) ·

Beachside Panoramic Loft Suite (Ocean View) ·

Junior King Suite (Garden View) with Extra Bed ·

Junior 2 Queen Suite (Garden View) with Extra Bed ·

Loft King Suite (Garden View) with Extra Bed ·

Beachside Panoramic Loft King Suite (Ocean View) with Extra Bed ·

Standard Suite (Garden View) ·

Overall

Customers Review

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